|
If you have not yet purchased
a Skynax license and are seeking pre-sales support then
contact us for more information. The support information
on this page is intended for registered customers with a
current maintenance support agreement.
We understand that
quality support services is crucial to our customer's
success. The goal of our technical support team is to
provide not only assistance to customers experiencing
technical difficulties but also to enhance user comfort
and ability to make best use of our software
applications.
Receiving support over the
web is easy and efficient. The support
process begins with a support request entered
into the web-based help desk that is accessible via the
client login button at the top right of this page. Each
request is assigned a unique identification number that
allows you to track your request all the way to
resolution.
You shall be contacted, by
phone or email, at various times during the support
process to acknowledge receipt of your request, to
gather any additional information needed to clarify the
request or allow the problem you are reporting to be
duplicated, to update you on the progress of work, and
finally to inform you of the correction.
We are continually
engaged in improving the quality and features of our software products. In order to direct future development
work toward the software product goals that our
customers will value the most, we are always pleased to
hear about our customer's experiences with using our
software products and their ideas on how to make them
even better.
Do you have an idea for a
feature that would help you be more productive with
Skynax? Do you have a suggestion for changes that may
improve software usability? If yes, please let us know
by sending your request or suggestion via the web-based
help desk or alternatively
send us an email.
We look forward to your feedback.
|
Intermec and GATC offer
a complete support program focused on three groups of
users: the end-users of Skynax; the field sales
engineers that implement Skynax systems; and software
developers that use Skynax as a platform to which they
connect their mobile business solutions.
Superior Customer Satisfaction
|
